TeaTeaLand Refund Policy

Thank you for choosing TeaTeaLand. Our priority is to ensure customer satisfaction at all times. If for any reason you are not satisfied with our service, we provide a clear and straightforward refund policy. Please read the following refund criteria carefully:

Refund Window: Subscribers to the Local Planner can receive a full refund before the human-optimized itinerary is delivered. Subscribers to the Travel Copilot can receive a refund for the Copilot portion (USD 10/day) before the service begins.

How to Request a Refund:

Send an email to leetanghui424@gmail.com. Use the subject line “Refund Request”. In the body of the email, please include your account email address and a brief reason for the refund request. Our support team will review your request and reach out to you within 3-5 business days with further instructions.

Please Note:

Refunds will be returned to the original payment method used during the purchase. It may take 5-10 business days for the refund to reflect on your statement, depending on your bank's processing times. Thank you for understanding, and we hope to continue serving you in the future. If you have any further questions or concerns regarding this policy, please don't hesitate to contact our customer service team.

Warm regards

The TeaTeaLand Team